Refund policy

For help with an order, email big@texbig.com with your order number.

Damaged, defective, or incorrect items
Please inspect your order when it arrives and contact us within 30 days of delivery if an item is damaged, defective, or incorrect. Include your order number and clear photographs showing the item and the issue. We will review your request and coordinate an appropriate resolution, which may include a replacement or refund.

Return instructions and costs
Contact us before sending anything back. If a return is approved, we will provide return instructions and the appropriate return address for that order. An approved return for a damaged, defective, or incorrect item will include a prepaid return label. The return destination can differ from the location where BIG manages its business because orders are fulfilled by third-party suppliers.

Change-of-mind returns
We do not currently offer returns or exchanges for change of mind, ordering the wrong item, or deciding that an item is no longer wanted. This restriction does not limit rights or remedies required by applicable law.

Cancellations
Contact big@texbig.com as soon as possible if you need to cancel an order. We will try to stop orders that have not entered processing. Cancellation is not guaranteed after processing begins or an order ships. This does not affect cancellation or refund rights that apply when an order cannot be shipped within the promised timeframe.

Refunds
We will notify you of the outcome of your request. Approved refunds are returned to the original payment method. Your payment provider's posting time can vary. If you have questions about an approved refund, contact big@texbig.com with your order number.